Frequently Asked Questions

Yes — custom color matching is one of our core capabilities. Send us your tile sample, and our R&D lab will formulate a grout color that matches or complements it precisely. We provide pre-production samples for your approval before proceeding with the full order.

Yes. We offer OEM and private label packaging for distributors, retailers, and brands. Simply provide your design specifications, logo files, and packaging requirements — our team will produce samples for your approval before mass production.

Air freight typically arrives within 10 days. Sea freight takes approximately 15 days to major ports. Actual delivery times depend on your destination, order volume, and customs clearance. We manage export documentation to keep the process smooth.

Yes — we provide free samples so you can evaluate color, texture, and quality in person before committing to a bulk order. Tell us your preferred product line, color range, and tile type, and we will ship sample swatches for your review.

Choose epoxy for practical waterproof protection, easy cleaning, and cost-friendly wet-area projects like bathrooms and kitchens. Choose polyurea for premium matte finish, UV stability, and better flexibility in high-end or sun-exposed spaces like balconies and luxury interiors. If unsure, contact us with your tile type, project area, and budget — we will recommend the best fit.

Both epoxy and polyurea grouts require proper surface preparation and professional application techniques for optimal results. Epoxy grout is well-established and most tile contractors are familiar with it. Polyurea grout requires more specialized installation skills and is best handled by experienced professional teams. We provide technical data sheets and application guidelines with every order.

Our products are CE certified and manufactured under ISO 9001 quality management system standards. We also hold French A+ indoor air quality certification. Specific test reports and compliance documentation can be provided upon request for your project or import requirements.

Warranty terms depend on the product line, application conditions, and regional requirements. Contact our sales team for the warranty policy applicable to your project. We stand behind our manufacturing quality and work with customers to resolve any product-related issues.